Welcome to Support Services Education

At Support Services Education, we are dedicated to providing essential support to international students. Our mission is to help students thrive in their academic and personal endeavors by removing barriers to success.

Services

Basic

Essential arrival, academic orientation, and cultural support with biweekly parent updates and emergency contact service to ensure a safe and smooth first semester transition.

Premium

Comprehensive support, cultural integration, and parent updates with personal check-ins that provide students deeper support and families greater peace of mind.

Elite

Exclusive, all-inclusive support with unlimited academic coaching, professional mentorship, curated cultural experiences, and full family proxy services for total peace of mind and student transformation.

Frequently Asked Questions

Q: Why do international students need Support Service Education if the university already provides orientation?

Universities offer general orientation, but they cannot provide personalized, ongoing support, cultural guidance, or parental reassurance. We bridge the gap between the university and real daily life in the U.S.

How do you ensure my student’s safety when arriving in the U.S.?

We meet them at the airport, accompany them to housing, and provide an arrival kit with essentials and emergency contacts.

Do you replace the university’s international student office?

No. We complement the university’s services by offering personalized, hands-on, 24/7 help and family communication that schools cannot provide.

Can you help if my student arrives outside normal business hours?

Yes. Our arrival service is available 24/7 to match international flight schedules.

What kind of academic help do you provide?

We offer tutoring check-ins, cultural guidance on U.S. classroom expectations, and assistance with learning platforms. We do not complete assignments, but we coach students to succeed independently.

Do you offer English support?

Yes. We help with conversational English, homework translation, and communication with professors.

How often will I hear about my student’s progress?

Depending on the plan, families receive, montly, biweekly or weekly reports.

What if I cannot reach my student in an emergency?

Every plan includes an emergency hotline so parents can contact us anytime if they cannot reach their student or have a personal emergency we can support.

Is the monthly fee all-inclusive?

Yes, all services in your plan are included. Optional stand-alone services like holiday hosting or career bootcamps can be purchased separately.

Is there a minimum enrollment period?

Our programs are designed to be a full year experience.

"Support Services Education made my first semester in the U.S. feel like home — I had guidance in the classroom, confidence outside of it, and reassurance for my family back in China."

Liang Chen, MBA Candidate from Beijing, China

Contact us

Feel free to reach out to us with any questions or inquiries by filling out the form below.

About us

Support Services Education is a trusted resource for international students in Indianapolis, Indiana. Our team is passionate about supporting students as they pursue their education and career goals. With our personalized services and experienced advisors, we are here to help students thrive.